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By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of …
Oct 31, 2011 · Book available to patrons with print disabilities. Delivering quality service : balancing customer perceptions and …
By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of …
Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of …
Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of …
Captured Moments
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